All items will be shipped FEDEX. We can provide a tracking number to insure proper delivery.

Shipping Time
Orders placed on our site usually ship within 48-72 hours, unless you have requested shipping other then FEDEX ground.

Returns Policy
Purchases may be returned within 14 days of the date you received the order, unused, unwashed, in original condition and packaging, for a complete refund, (excluding shipping charges).

Sales become final 14 days after you receive the order -- please do not return items to us later than 14 days after you have received them. (Items must arrive at our warehouse within 14 days, not be shipped within 14 days. Please allow transit time when returning items.) Exceptions to this policy will be at the sole discretion of Proper Tea and will be issued a store credit at the current selling price minus a 25% restocking fee.

Exchanges
Exchanges may be made within 14 days of your receipt of the original order provided we have the desired item(s) in stock. (Items must arrive at our warehouse within 14 days, not be shipped within 14 days. Please allow transit time when returning items.) However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.

Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.

Please include a copy of the original sales receipt with your return -- without that information we cannot process your return or exchange.

Gifts
Gifts may be returned for store credit or credited back to purchaser's credit card within 14 days of the date you received the order. (Items must arrive at our warehouse within 14 days, not be shipped within 14 days. Please allow transit time when returning items.) If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.

Important Information - Please Read:
Please include a copy of the original sales receipt with your return -- without that information we cannot process your return or exchange.

Please circle the items that you are returning, and note for us if you would like an exchange or credit.

Returns may only be credited back to the card used to make the original purchase.

Send Returns To:
Proper Tea
Attn: Returns Dept.
26745 Brookpark Road Ext.
North Olmsted, Ohio 44070

Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.

NOTE: It is always best to send your package back in a manner that can be tracked, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.

All Inquiries:
Proper Tea
Attn. Returns Dept.
26745 Brookpark Road Ext.
North Olmsted, Ohio 44070

For general questions about shipping and returns please email sales@properteawear.com or call or call 440.734.8301